I'll be the messenger...
Joe had a prescription to fill, yesterday, and a choice to make in which direction he'd take to do so. Five miles east would bring him to Little Guy; five miles west to Walmart. He chose LG, without price shopping.
Upon arriving home and opening the package, he commented to me that $32 seemed excessive for a tiny tube of ointment. I agreed... he phoned Walmart, where it was $4, and Rite Aid who bid at $6. Then, he called LG, who was too busy to speak, till his assistant relayed the message. He then took the phone - with attitude. He (1) could not take a return because it is illegal to do so; (2) could not meet Walmart prices, 'cause after all, they bring customers in with one tantalizing price and gouge them elsewhere; (3) had put it through our insurance, and that's their cost, though $10 is his own cash price; (4) is an upstanding guy and would have to look into the issue; (5) blah, blah, blah; (6) would get back to us.
A short while later, in came his call. He (1) couldn't understand what happened; (2) would have to further investigate with the insurance company; (3) was surprised, upon calling the pharmaceutical company, that the price of the item had actually come down; (4) would not only give us a refund, but would match Walmart's price; (5) was soooo appreciative of Joe's having brought this to his attention because... well... he's an upstanding guy.
You be the judge.
